By booking or purchasing a service with Pocono Auto Detailing, you agree to the following:
1. Service Expectations
We provide professional detailing services to the best of our ability. Results vary depending on the vehicle’s condition. Some stains, scratches, and wear may not be fully removable.
2. Vehicle Condition & Liability
Customers must inform us of any pre-existing damage. Pocono Auto Detailing is not responsible for:
Pre-existing damage
Worn or delicate materials
Electrical or mechanical issues
3. Pet Hair & Heavy Soiling
Excessive pet hair, stains, or heavily soiled vehicles may require additional time or cost. We will communicate any major changes before proceeding.
4. Payment
Payment is due upon completion unless otherwise agreed. We accept cash, Venmo, Cash App, and other agreed methods.
5. Gift Cards (Mother’s Day & General)
Gift card purchases are non-refundable
Gift cards may be transferred to another person
Services must be scheduled in advance
Gift cards must be used within a reasonable timeframe (recommended within 6 months)
Additional charges may apply if the vehicle condition exceeds normal service expectations
6. Refund Policy
All sales are final.
Due to the nature of detailing services:
No refunds will be issued after a service is completed
If you are not satisfied, you must notify us immediately and we will make reasonable efforts to correct the issue
Refunds are considered case-by-case only and are not guaranteed
7. Cancellations & Rescheduling
We request at least 24 hours notice for cancellations or rescheduling.
8. Late Fee / No-Show Policy
If a customer is more than 15 minutes late, the appointment may be rescheduled
No-shows or last-minute cancellations may be subject to a fee or refusal of future bookings
9. Weather Policy (Mobile Service)
As a mobile service, appointments may be rescheduled due to weather conditions to ensure quality and safety.
10. Personal Belongings
Customers must remove all personal items before service. We are not responsible for lost or damaged items left in the vehicle.
11. Safety & Working Conditions
We reserve the right to refuse service if:
Conditions are unsafe
Vehicle condition poses risk
Customer behavior is inappropriate
12. Satisfaction Guarantee
If you are not satisfied, please notify us immediately upon completion. We will do our best to resolve any issues at that time.